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I hint at this a bit in runyourown.social, but "UX-based onboarding" is a horrible compromise that social-media-at-scale like Facebook has convinced us all is "best practice." It makes sense if you are one company serving millions.

I think this fediverse moment we are having is as good a chance as we are going to get to examine these assumptions, and experiment with throwing them away and trying very new (or very old!) things.

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Darius Kazemi

Stacy Horn's "Cyberville" is a memoir about running a New York City based BBS that ran through the 1990s and early 2000s. She talks about having phone calls with new users and walking them through what they need to know about the place. Hugely influential on my thinking.

grandcentralpublishing.com/tit

(Many thanks to @theuniverse for turning me on to this book btw)

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Jesse Baer

@darius Interesting. I take it you mean UX-based as opposed to human and personalized?

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Luke P.

@darius I like this. I feel like it would help with retention and explaining the unintuitive bits, especially for people new to Mast.

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Golda

@darius yay for humans talking to other humans. parrots talking to humans is ok too.

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Many Irenes

@darius we fondly remember the glory days of IRC when everyone would help newcomers to figure stuff out, and it was a social bonding activity in addition to a practical function

it's not that people are wrong to prefer things that are less work, but it's a missed opportunity these days

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SlightlyCyberpunk

@darius Yeah, I'd like to see Mastodon instances that mirror offline communities for similar reasons. My work laptop runs Windows, but if I have an issue I'm not trying to reach out to Microsoft. I go to my team or my manager or our IT department. When I was in college running the web presence for like every leftist student group on campus (lol), if people had an issue they'd just grab me at the next meeting. The web would be a better place if more of us knew our admins. Instead we've mostly got systems where user support is "too expensive" so they won't even give you any contact info...

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