@dansup okay, I'm in a supporters group with their devs. I will send it to them. maybe the have a quick answer besides the help desk way

@dansup it seems that you are not moderator in the group but @freenode_dansup:matrix.org is.

@dansup what @val is saying. and:

"but if there's active spamming happening then abuse@matrix.org is better and will likely respond faster"