What do you do when your phone breaks?

Our new ‘right to repair’ initiative will make it easier and cheaper for consumers to repair defective goods.

By promoting repairs both within and beyond the legal guarantee, it will:

🔹 reduce waste,
🔹 boost the repair sector and
🔹 make repairs easier and cheaper for consumers.

europa.eu/!KKwHFh

  • Repair it (1,057)
  • Buy a new one (256)
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@EU_Commission I recently realized that as an European worker I have more rights than my US colleagues. Keep pushing for #RightToRepair and they will eventually listen one way or the other if they want to sell inside the EU

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Oli

@EU_Commission
Phone repairs can and should be easy
Fairphone have mastered it m.youtube.com/watch?v=4Uq1v64_
#fairphone #sustainability #repair

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@EU_Commission@europa.eu @userwalter
It is definitely realistic to own a repairable phone. iFixit offers a Repairability Score: ifixit.com/smartphone-repairab

Next time you need a new phone (hopefully in many many years), just choose a new one with a high repairability score.

I personally cannot recommend fairphone.com/ enough.

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@EU_Commission

Apple will bankrupt because of it :)

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@EU_Commission please please please. I worked in telecoms at the start of the century. What went on then is worse today. We. MUST use existing devices first to make repairs. The idea of putting a new "thing" into an older model means creating an imbalance I supply chains that Increases the impact of the industry. The new part comes from an entire device. Or from a plan for an exact amount of "things" headed for an exact amount of devices. There's also the fact that devuce makers don't publish the probability of needing a repair. Which they could. And choose not to. HACCP means they must calculate this or they are negligent. Companies do not plan for repairs required, in a sales and operational planning sense, thus there will always be unnecessary waste. BTW, tax deductible repairs would help small businesses and the self employed.

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@EU_Commission
Will independent repair shops be able to access parts and documentation of devices under the proposed legislation?

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@EU_Commission I would repair them but with current devices it's hardly feasible. I currently own a slightly over 5y old Pixel 2, battery being so-so. Since there is no aftermarket batteries really, "repairing" it will not make sense, all you get is equally old scavenged batteries.

Sadly from what I read user replaceable batteries won't be made mandatory after all? That would have been a huge step into the right direction.

So I will just use it until it breaks for real.

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@EU_Commission I want to repair it, but it's often very expensive and customer services may be on the other side of the country 😩

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@EU_Commission This survey lacks the option of reusing another, ditched one. This is what I have been doing for years. It's amazing at what rate working phones are tossed.

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@EU_Commission: I don't know why, but I find it kind of fun taking stuff apart to see how they work with the possibility to be able to fix things. I wonder if we will ever get fully modular phones, meaning I would be able to change battery, RAM/storage or even more.

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jlapoutre

@EU_Commission this has actually not a binary answer. If the phone is out of system updates obviously responsibly trash it. If there is still vendor support by all means repair it. Here Apple outshines most competitors, minus the repair-ability sadly

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@EU_Commission
I need the option "buy a new one but I would like to repair it"

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Jure Repinc

@EU_Commission
The #RightToRepair should also include software, not just hardware. We should be able to install and repair any software, including the operating system. See more here
fsfe.org/news/2022/news-202204

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C0refracture 🇦🇹🇪🇺

@EU_Commission last teo phones were designed to break when trying to repair them. Power cable below the glued battery or glued screen… right to repair has to be done the same way as for big machines. Also don’t forget vehicles. Can’t change a light, car has sealed components and John Deer?

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@EU_Commission
I do neither.
I dont have the skill set, or the time, to repair my old broken phone.

Instead I buy a (working) second hand phone.

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Miki Olsz

@EU_Commission Nice initiative, but pointless for as long as batteries are irreplaceable, as those degrade way faster than a well taken care of phone.

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@EU_Commission more accurately, I would repair it if feasible to do so, but as others have said that requires software updates as well.

Another problem is that even with phones with expandable memory many apps will not allow you to install them on the expansion, so onboard memory rapidly runs out of room. I will need to buy a new phone soon because of this and the security update problem even though the phone itself is physically fine.

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@EU_Commission I would repair my own stuff, if only Manufacturers would not make buying a spare part MORE expensive than buying a new phone. I would even prefer fixing spare parts if they would provide schematics.

Like Louis Rossman said: Schematics or die.

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Solinvictus :verified:

@EU_Commission taking the example of a broken back glass of an iPhone 12 Pro, if you go to an authorized service they will charge 50% of the cost of your phone. If you have Apple Care+, that will cost 40%; it’s not that big of a difference and this should be better regulated.

It shouldn’t matter if it’s certified repair shop or not, the end goal is the same: to get it fixed and bring it in the same high-quality state as it was before.

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@EU_Commission Would that include a #rightToHack? Because aside from broken displays broken software and end of vendor support typically mark the end of usability. And not everybody seems to be on board with the #RightToRepair broken software when it comes to unlocking, publishing instructions, liberating cloud bound hardware and so on. The proposal reads already like those organisations have already succeeded in watering down the idea.

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