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There were two notable moderation incidents on mastodon.social and mastodon.online in the past 24 hours that I would like to address. In the first, a post was wrongfully removed due to a report claiming it contained a dogwhistle, and in the second, a person was wrongfully suspended due to a report claiming it's an impersonator. Both were undone and apologies issued.

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Eugen Rochko

The moderation team is bigger than ever and so is the amount of reports we have to process. We're dealing with unprecedented growth despite having closed registrations on these servers weeks ago. Some false positives are unavoidable, but we understand these mistakes are upsetting and unacceptable, and we are trying to do better. Luckily all moderator actions can be appealed and reversed.

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bhalomanush

@Gargron I appreciate this response which conveys humility and accountability. Thank you!

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Dr. César Luis

@Gargron there is not privated DM

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AnimeLondon

@Gargron Better than Twitter which has total collapse of moderation.
As for impersonators, having a USERNAME central server would be nice. I dread having to create an account on every last server.

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Mungen Cakes

@Gargron That dogwhistle bullshit doesn't work on me, man.

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Aaron Y. Zelin

@Gargron your moderation teams should also get people that know the extremist research landscape before calling for posts to be taken down or forced to have some warning that are not inciting nor show violence, but are shared to show trends and research.

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…here for the creativity…

@Gargron I’m not used to this kind of accountability. I’m…so happy to be here.

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masterdan

@Gargron We are all humans and makes mistakes.
Hell, even algorithms do mistakes...

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Matt

Thanks, @Gargron -- for the transparency and the hard work.

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John Francis

this might be an update about @wickdchiq

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Blogfeedser 🐝

@Gargron Was @wickdchiq one of them?

mastodon.social/@llebrun/10938

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David Megginson

@Gargron If you're talking about @wickdchiq being banned for posting about #racism, please come out and say it. Please also tell us what action you've taken with the moderator.

Racism won't go away if we pretend it's not there, and it flourishes when we're too scared to talk about it.

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Ascendor

@gargron shit happens. The important point here: 1) Shit is not intended. 2) Shit is being fixed 3) transparency about shit.

All 3 differentiate Mastodon from Twitter.

Thanks for all your work.

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West Sussex 🇬🇧 🇺🇦 🇪🇺

@Gargron I do wonder how scalable this model is, especially due to the voluntary nature. How are you going to ensure you all play along nicely with each other, via some kind of UN like approach? Surely you need some kind of guardrails in place?

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Micke Berglund :verified:

@Gargron 👌

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Kelerion

@Gargron appreciate this response and everything you and all the moderation teams are doing .

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ampersarnie

@Gargron While I appreciate the honesty behind this and the work the moderators are doing, I do find it surprising that the moderation team read that post as a dogwhistle. I actually doubt they read it and have just gone straight to believing the report and removed it.
More care needs to be taken.

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Charlie Vickers ✓™

@Gargron I hope it is obvious that I am not Charlie Vickers. My user name belongs to me in different platforms & I did this for kind of fun as Charlie Vickers himself is not active on social media & we were goofing.

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Isabelle Laye

@Gargron thank you for the follow up communication. Much appreciated

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Matias

@Gargron Thanks for being open about this! :) You're amazing! :D

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