@Gargron I notice most of the replies here are supportive, but I have to say trying to do better isn't going to cut it if moderators aren't up to the job. A lot of newcomers think of these instances as being more official; expectations should be higher. I don't see any acknowledgement that you may have a real moderation problem here, and that changes will be made. I hope some deeper reflection and real changes are implemented before these instances are allowed to grow any larger.